Your privacy matters to us. This page explains exactly what personal data 25 phdream collects from Filipino players, how it is used, and the steps we take to keep it safe. Please read this policy before registering or using the platform.
When you create an account on 25 phdream, we collect the personal details you submit during registration, including your full legal name, date of birth, mobile number, and email address. This information is required to verify that you meet the minimum age requirement of 18 years and that you are a resident of the Philippines. We also collect a copy of a valid government-issued ID when identity verification is requested, which may happen at registration or before a withdrawal is processed. The details you provide must be accurate and up to date — submitting false information is a violation of our Terms and Conditions and may result in account suspension. If you update your contact details at any point, the new information replaces the old record in our system and is subject to the same data handling practices described in this policy.
Each time you log in and use the 25 phdream platform, we automatically record certain technical and behavioural data to help us maintain a secure and reliable service. This includes your IP address, device type, browser version, operating system, session timestamps, pages visited, and the games or sports markets you interact with. We use this data to detect unusual login patterns, prevent unauthorised access, and investigate any reports of fraud or account misuse. Usage data also helps our team understand which features Filipino players find most useful, allowing us to improve the platform experience over time. This information is stored securely and is not used to build advertising profiles or sold to third-party marketing companies under any circumstances.
When you make a deposit or request a withdrawal, we collect transaction data including the payment method used, the amount in Philippine pesos, the date and time of the transaction, and the reference number provided by the payment provider. For GCash and Maya transactions, we receive a confirmation token from the payment gateway — we do not store your full GCash or Maya account credentials on our servers. Transaction records are retained for a minimum period required by Philippine financial regulations and are used to resolve disputes, process refunds where applicable, and comply with anti-money laundering obligations. All payment data is transmitted over encrypted connections and is accessible only to authorised personnel with a legitimate operational need. If you have questions about a specific transaction, you can raise it through the support contact listed on the platform.
If you contact our support team by email or through the platform's messaging feature, we retain a record of that conversation including the content of your messages, the date and time, and any attachments you send. These records help us track the progress of your query, ensure consistent follow-up, and improve the quality of our support service for all Filipino players. We may also send you transactional messages related to your account — such as deposit confirmations, withdrawal updates, or security alerts — using the contact details you registered with. Promotional communications are only sent if you have opted in to receive them, and you can withdraw that consent at any time by updating your notification preferences within your account settings. We do not share your contact details with third-party marketing services.
The personal data we collect is used exclusively to operate and improve the 25 phdream platform for Filipino players. Specifically, we use your data to verify your identity and age, process deposits and withdrawals in Philippine pesos, detect and prevent fraud, respond to support queries, and send you account-related notifications. We may also use aggregated, anonymised usage data to analyse platform performance and make product decisions — this data cannot be traced back to any individual player. We do not use your personal data to make automated decisions that have a significant legal or financial effect on you without human review. Any new use of your data that is not described in this policy will be communicated to you in advance, and where required by law, your consent will be sought before proceeding.
25 phdream does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your information with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and cloud infrastructure providers — but only to the extent necessary for them to perform their specific function. All third-party service providers are contractually required to handle your data in accordance with applicable Philippine data protection laws and are prohibited from using it for any purpose beyond the service they provide to us. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when required to do so by law or in response to a valid legal order. In the event of a business transfer or merger, your data may be transferred to the successor entity, and you will be notified of any such change in advance.
We apply industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the 25 phdream platform is encrypted using secure protocols, and sensitive account data is stored in encrypted form on our servers. Access to personal data within our organisation is restricted to staff members who have a legitimate operational need, and all such access is logged and monitored. We conduct regular internal reviews of our data handling practices to identify and address potential vulnerabilities. While no online platform can guarantee absolute security, we are committed to maintaining robust protections and will notify affected players promptly in the event of a data breach that poses a risk to their rights or interests.
Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have the right to be informed about how your personal data is collected and used, the right to access a copy of the data we hold about you, and the right to request corrections if any information is inaccurate or incomplete. You also have the right to object to certain types of data processing, the right to request erasure of your data where it is no longer necessary for the purpose it was collected, and the right to data portability in a structured, commonly used format. To exercise any of these rights, you may contact us using the support details available on the platform, and we will respond within the timeframe required by applicable law. If you believe your data rights have been violated, you also have the right to lodge a complaint with the National Privacy Commission of the Philippines.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements. Transaction records are kept for the minimum period required under Philippine financial regulations, after which they are securely deleted or anonymised. If you close your account, we will begin the process of removing your personal data from our active systems, though some information may be retained in secure archives for the legally required period. This Privacy Policy may be updated from time to time to reflect changes in our data practices or applicable law, and the most current version will always be available on this page with the date of the last revision clearly shown. Continued use of the platform after any update constitutes your acceptance of the revised policy. For any questions about this policy, the FAQ page is a good starting point, and further platform rules are covered in the Terms and Conditions.
If you have any concerns about how 25 phdream handles your personal information, visit our FAQ or get in touch through the platform's support channel. Your privacy is taken seriously.